PressureWashingBossPro Blog — Pressure Washing Software

Residential and Commercial Work in One Pressure Washing Software

Residential and commercial washing feel like two different businesses. Homeowners call in spring, want one visit, pay by card and care about their flower beds. Commercial customers want the same thing done every month, often before opening or after closing, and want one bill their office can process. Most washing companies end up doing both.

Two Kinds of Work, One Set of Records

Both kinds of work start with the same building blocks: an address, the surfaces, the size and how to get to the water. Measuring helps both, as covered in Measuring Driveways, Roofs and Fences From Satellite in Pressure Washing Software. What differs is how often the work repeats, when it happens and how it gets billed.

Running them in two separate systems, or one in software and the other in a spreadsheet, means double entry and gaps. PressureWashingBossPro keeps both in one set of client and address records, with the differences handled by the plan and billing settings on each account.

What Residential Work Looks Like

Typical residential jobs include house washes, roof soft washes, driveways, sidewalks, patios, decks, fences, pool decks and gutter brightening. Most are one-time jobs or yearly repeats. The flow usually goes:

• A request comes in through your website form, a call or a text.
• You measure from satellite and send an estimate built from your service list.
• The customer approves online and the job lands on the schedule with its details.
• The crew washes it, takes before-and-after photos and taps Complete.
• The invoice is created and the card on file is charged, or the customer pays online.

A yearly house wash can be set as a recurring plan with 365 minimum days between visits, so next year's wash comes due on its own.

What Commercial Work Looks Like

Commercial jobs include storefronts, drive-thrus, dumpster pads, parking garages, HOA common areas and fleets. Most repeat on a cycle. In PressureWashingBossPro, each recurring plan is set by minimum days between visits: 30 for a monthly storefront or drive-thru, 90 for a quarterly HOA common area, or whatever interval the contract calls for.

Commercial work also tends to have:

• Timing limits. Drive-thrus and storefronts are often washed early in the morning or after close.
• Many locations per customer. A restaurant group or property manager with several addresses under one client.
• Different billing. One monthly statement instead of an invoice per visit.
• Specific access. Water access from a hose bib behind the building, a dumpster enclosure key, a contact for the manager on duty.

Scheduling Both Without Collisions

The usual setup is one rig on residential and one on a commercial route, often running early morning or after close. On the dispatch board, you filter by rig and day, so each rig gets its own list. Recurring commercial visits come due on the Waiting List, and residential jobs come in from approved estimates.

For a one-rig company, the same truck often does a few commercial stops before 8am and residential jobs the rest of the day. Set the route order so the early stops are first, and the crew's phone shows the same order. Both cases are covered in Routes and the Dispatch Board: Planning a Rig's Day in Pressure Washing Software.

Billing Both the Right Way

Homeowners usually pay per job. The invoice is created when the crew completes the job, and a card on file can be charged right then. Customers can also pay online from the customer app.

Commercial accounts often want something else. A shopping center, restaurant group or HOA set to Monthly gets one statement each month covering every location, with each line labeled with its address. Their accounts payable person sees one document instead of a pile of small invoices. The details are in Monthly Statements for Commercial Pressure Washing Accounts.

Keeping the Customer Experience Right for Each

Homeowners usually want to know when you are coming so they can move cars and close windows. Night-before reminders, on-the-way and arrived texts handle that, and customers choose which alerts they want. Commercial contacts often care more about proof the work was done, so before-and-after photos taken in the crew app are worth keeping on every visit.

Tags and custom fields let you separate the two groups for your own reporting and messaging, so a spring promotion goes to homeowners and not to the property manager who already has a contract.

One Company, One System

Residential work brings in volume in the busy months. Commercial work brings steady recurring revenue through the slower ones. Running both in one system means both get the same care, and nothing falls between them. To see how the pieces fit, visit the PressureWashingBossPro pressure washing software page.