PressureWashingBossPro Blog — Billing & Payments

Adding On-Site Extras to the Invoice: Gutter Brightening, Rust and Gum Removal on Pressure Washing Jobs

Some of the best money in pressure washing is the work nobody quoted. The homeowner walks out while the crew is finishing the house and asks about the black streaks on the gutters. The store manager points at the gum on the entrance. A rust stain under the sprinkler head catches the customer's eye once the rest of the driveway is clean. Saying yes is easy. Getting it onto the invoice is where extras go missing.

Paying Is Easy; Now Bill Everything

Online Payment From the Customer App: Letting Pressure Washing Customers Pay Without a Phone Call made paying simple. This article is about making sure the invoice the customer pays includes everything the crew actually did.

Extras get lost in one of two ways. The crew does the work and nobody tells the office, so it never gets billed. Or the office bills it at a made-up price, and the customer is surprised. Both are fixed with a simple routine and a good service list.

Common Pressure Washing Extras

Most companies see the same handful of on-site add-ons:

• Gutter brightening — the streaks on the gutter faces that a house wash does not remove.
• Rust removal — from irrigation water, fertilizer or metal furniture on concrete.
• Gum removal — storefront entrances, drive-thru lanes and sidewalks.
• An extra surface — the back patio, the side walk, the fence, the pool deck.
• Oil stain treatment — on driveways and parking pads.

Each has its own method and its own limits. Keep advice to customers general: some stains lift fully, some lighten and some will not move. Check the manufacturer's guidance for any product you use, and say up front that results vary.

Put Extras on Your Service List

Estimates and invoices in PressureWashingBossPro are built from your own service list. Add every extra you offer, with a price or a pricing basis. When something gets added on site, the office picks it from the list instead of inventing a number.

That keeps prices consistent. Two customers who both add gutter brightening on the same street get the same price, whoever handled it. It also means a new office person can add the line without calling the owner.

The On-Site Routine

The crew should not be setting prices in the driveway unless you want them to. A clean routine looks like this:

1. The customer asks. The crew says what it is and that it is an added charge. If you give crews a price sheet for common extras, they quote from it.
2. The crew notes it on the job in the crew app: “Customer asked for gutter brightening, front only. Done.” Before-and-after photos of the extra go on the job too.
3. The office adds the line item from the service list so the invoice matches.

For customers on card on file with auto-charge on completion, the job should be updated before the crew taps Complete so the charge includes the extra. A quick text or call to the office from the driveway handles that. For customers paying online or on a monthly statement, the office can add the line before the invoice or statement goes out.

Commercial Extras

Commercial extras need one more step: approval from whoever pays. A store manager asking for gum removal may not have the authority to add charges to the group's monthly statement. A quick text to the property manager or the accounts contact — “Store manager at 88 Oak asked for gum removal on the entrance, our price is $85, OK to add?” — settles it before the work, not after.

Once approved, the extra goes on the job for that address and lands on the monthly statement as its own line, labeled with the address. See Billing a Restaurant Group: Drive-Thrus and Dumpster Pads on One Pressure Washing Statement.

Making It Permanent

Some extras turn into regular work. A homeowner who added gutter brightening this year will probably want it next year. Add it to the job details on the address so it comes back with the yearly house wash, and it shows on the job card for next year's crew. A storefront that needs gum removal every month can have it added to the recurring job.

That is how one-off extras turn into higher recurring tickets without any extra selling.

Every Extra on the Invoice

On-site extras are easy money, but only if they make it onto the bill. Price them on your service list, have the crew note them with photos, and add the line before the invoice goes out. PressureWashingBossPro keeps the note, the photos and the line item on the same job. For the rest of billing, see the pressure washing invoicing software page.