PressureWashingBossPro Blog — Scheduling & Routes

Scheduling HOA Common Areas and Multi-Location Commercial Pressure Washing Accounts

Landing an HOA or a restaurant group feels like landing a dozen customers at once, and in scheduling terms, that is exactly what it is. One contract, one contact person, one bill — but many addresses, each with its own surfaces, its own timing and its own spigot. Set it up well and it becomes the steadiest work you have. Set it up poorly and it becomes the account that always has a missed location.

Details Make or Break These Accounts

Every location in a multi-site account needs the job details covered in Surfaces, Square Feet and Stories: Reading Job Details Before You Schedule a Pressure Washing Job. With one homeowner, a missing detail costs one stop. With a property manager's twelve buildings, it costs twelve.

One Client, Many Addresses

In PressureWashingBossPro, one client can have many addresses. An HOA is one client with addresses for the front entrance, the pool deck, the clubhouse, the mailbox kiosks and the playground. A restaurant group is one client with each restaurant as an address. A shopping center might be one client with each building or section as an address.

Each address carries its own:

• Surfaces and square feet: Drive-Thru, Dumpster Pad, Sidewalk, Storefront, Pool Deck, Parking Garage
• Method: hot water for dumpster pads and gum, surface cleaner for sidewalks, soft wash for building walls
• Access notes: water source, keys, timing like “before 6am” or “not during pool hours”
• Recurring interval: minimum days between visits

Tags and custom fields can help too. Tag every location in an account with the account name, so you can find them all quickly.

Different Intervals for Different Locations

Locations in the same account often need different schedules. A restaurant group might want drive-thrus every 30 days and dumpster pads every 14. An HOA might want the entrance quarterly at 90 days and the pool deck once before the season and once in the middle. Set each address's minimum days to match what was agreed.

Each location then comes due on the Waiting List on its own. You do not need to remember that the pool deck is due while the entrance is not.

Grouping Visits on the Map

The Waiting List map shows each due location as its own pin. For an HOA, the pins usually sit close together in one neighborhood, which makes them easy to group onto one day. For a restaurant group spread across a metro area, the pins are scattered, and each location is best scheduled with whatever other work is nearby that week.

Either way, do not feel you must do every location of an account on the same day. Grouping by area almost always beats grouping by account. That idea is the subject of Building Route Density: Booking Pressure Washing Neighbors on the Same Day.

Timing Rules for Common Areas

HOA common areas have their own timing habits, which are worth noting on each address:

• Pool decks: before the pool opens for the day, or on days it is closed. Many associations want them done before the season starts.
• Entrances and monuments: weekday mornings, when traffic is light. Wet entry sidewalks during the school run are not popular.
• Clubhouses and amenity areas: around events. Ask the manager for the calendar.
• Parking areas: when cars are gone, which in a residential community can be the hardest time to find.

These are operator practices, not rules. Ask the property manager what works, and put the answer on the address.

One Statement for the Whole Account

Scheduling locations on different days could make billing messy. Monthly account billing solves that. A client set to Monthly gets one statement each month covering every location, with each line labeled with the address. The property manager sees every visit for the month on one page, and you do not have to chase a dozen small invoices.

Before-and-after photos taken in the crew app back up each line. For a property manager who never sees the crew, those photos are proof that the work was done.

Keeping the Contact in the Loop

Multi-location accounts usually have one person who deals with you: a property manager, a regional manager, a board member. Most of them do not want a text for every location on every visit. Set alert preferences to match what they want, and use two-way texting from the office for anything that needs their attention, like a location you could not reach.

If a location gets skipped — a locked utility closet, cars in the lot — the crew's note comes back to the office. Reschedule it, and let the contact know it is handled.

Accounts That Grow With You

Multi-location accounts tend to grow. A restaurant group adds a location. An HOA adds the second pool to the contract. Add the address to the client, set its details and interval, and it joins the rotation. For more on the scheduling tools behind these accounts, visit the pressure washing scheduling software page.