PressureWashingBossPro Blog — Pressure Washing Software

Pressure Washing Company Software for a Multi-Rig Operation

The jump from one rig to two is the hardest growth step in a washing company. With one rig, the owner holds everything in their head and on the truck. With two, half the work happens somewhere the owner is not. The software has to carry what the owner used to carry.

From One Rig to Several

A solo owner's setup, covered in Pressure Washing Software for the One-Rig Owner-Operator, is about saving the owner's time. A multi-rig setup is about keeping everyone working from the same information without the owner being the switchboard.

In PressureWashingBossPro, the Pro plan at $89 a month includes 3 office users and 2 rigs, plus more automation. The Crew plan at $199 a month has unlimited office users and rigs. Employees are unlimited on every plan.

Splitting the Work by Rig

Most multi-rig washing companies split work by type before they split it by area. The usual setup:

• Residential rig. House washes, roof soft washes, driveways, decks and fences during daylight hours.
• Commercial rig. Drive-thrus, storefronts and dumpster pads early morning or after close, HOA common areas and fleet work in between.

As you grow past two, you might split residential by area (north side, south side) or add a dedicated roof rig. Employees are assigned to rigs, and each operator's phone shows the jobs for their rig.

The Dispatch Board by Rig

The dispatch board shows jobs by day and filters by rig. Each morning, or the evening before, the office:

• Pulls due and overdue recurring visits from the Waiting List.
• Adds approved one-time jobs.
• Assigns each job to a rig and day.
• Auto-routes each rig Closest First or Furthest First from the shop.
• Adjusts the order for time windows, like a drive-thru that must be done before opening.

Saved views keep each rig's layout one click away. Printed route sheets are there for anyone who wants paper on the dash.

Job Details Do the Training

With one rig, the owner knows every house. With three, an operator shows up at a house they have never seen. The job details on each card fill that gap: surfaces, square feet, stories, siding, method, and access notes like the spigot location, gate code and plants to cover. Past notes from earlier visits show too.

That is what lets any operator run any route. If someone is out sick, the office moves their jobs to another rig and the information goes with them.

An Office That Is Not the Owner

Somewhere around the second or third rig, most owners hire office help. Office users get roles that decide what they can do: Owner, Manager, Office, Crew Lead and Mobile. A typical setup gives the office person scheduling, texting and estimates, while billing settings and reports stay with the owner.

Two-way texting keeps customer conversations in the software, so the office person can answer without forwarding messages from the owner's phone. When a customer texts a new gate code, the office updates the address and every rig sees it.

Seeing the Whole Operation

Crew GPS shows every rig on the office map. When an urgent job comes in, the office can see which rig is closest. When a customer asks for an arrival time, the office can see how many stops are left. Customers can see their own place in line in the customer app.

As operators tap Start, Skip and Complete, the office sees progress through the day. Skipped jobs come back with notes, so a rained-out roof gets rebooked instead of forgotten.

Commercial Billing at Scale

Multi-rig companies usually have more commercial accounts, and those accounts usually have more locations. Monthly account billing sends a shopping center, restaurant group or HOA one statement each month covering every location, with each line labeled with the address. As the commercial route grows, the paperwork does not.

Residential customers keep card-on-file billing at completion, so the residential rig's work turns into payments the same day.

Growing Without Losing Control

The risk of adding rigs is that quality and follow-through drop when the owner is no longer on every job. The software keeps the basics consistent: every job has its details, every recurring visit comes due, every completed job creates an invoice, every operator's work is tied to their PIN.

A big part of getting there is getting the business out of the owner's phone, covered next in Getting Off Paper and Out of Your Text Messages With Pressure Washing Software. To see how the pieces fit for a growing company, visit the PressureWashingBossPro pressure washing software page.